1. Introduction and Acceptance of Terms
These Terms of Service describe the rules that apply when you access or use the website, online forms, appointment request features, communications, and related digital services offered by Aurelia Dental Studio. By visiting our website, requesting information, submitting an appointment inquiry, communicating with us electronically, or otherwise using our online services, you agree to be bound by these Terms. If you do not agree, you should not use our website or online services.
Aurelia Dental Studio is a dental practice located at 520 Madison Avenue, Suite 1800, New York, NY 10022, US. These Terms are effective as of 2026-05-22. We may update these Terms from time to time, and the updated version will be posted on our website or otherwise made available. Your continued use of our online services after an update means you accept the revised Terms.
These Terms apply only to your use of our website and digital services. They do not replace any separate patient consent forms, financial policies, treatment plans, privacy notices, or other agreements you may receive in connection with dental care. If there is a conflict between these Terms and a signed patient-specific document, the patient-specific document will control for the subject matter it covers.
2. Description of Services
Aurelia Dental Studio provides general information about our dental practice, providers, services, office location, scheduling options, patient resources, and related topics. Our website may allow you to request an appointment, ask a general question, submit contact information, review educational materials, or access other practice-related information. We may also communicate with you by email, telephone, text message, or other methods based on the information you provide and your preferences or consent where required.
Our online materials are intended for general informational purposes only. They may describe dental procedures, cosmetic dentistry, preventive care, restorative treatments, oral health topics, or practice policies, but they are not intended to diagnose any condition, recommend a specific treatment for you, or replace an in-person examination by a licensed dental professional. Only a qualified dental provider who has evaluated you can determine the appropriate treatment for your individual circumstances.
We may modify, suspend, or discontinue any part of the website or online services at any time, including features, content, appointment request tools, or communication options. We are not obligated to maintain any specific online functionality, and we do not guarantee that the website will be available at all times or free from interruption.
3. No Emergency or Medical Advice Through the Website
The website and online communications are not designed for emergencies, urgent dental issues, or situations requiring immediate clinical attention. If you are experiencing a medical emergency, severe pain, swelling, trauma, uncontrolled bleeding, difficulty breathing, or any other urgent condition, call 911, go to the nearest emergency room, or contact an appropriate emergency medical provider immediately.
Submitting an online form, sending an email, leaving a voicemail, or using a website contact feature does not create an emergency response obligation. We may not receive or review your message immediately. You should not rely on online communications if a delay could affect your health or safety.
Information on the website is not a substitute for professional dental or medical advice. Do not ignore or delay seeking professional care because of something you read on our website. Any reliance on educational content is at your own risk.
4. Appointments, Patient Relationship, and Communications
Submitting an appointment request does not guarantee that an appointment has been scheduled. An appointment is confirmed only when Aurelia Dental Studio contacts you and provides confirmation. We may need additional information before confirming an appointment, including insurance details, medical history, dental concerns, availability, or other information reasonably necessary to coordinate care.
Your use of the website or submission of information through an online form does not by itself establish a dentist-patient relationship. A dentist-patient relationship is formed only when we agree to provide dental care to you and you are accepted as a patient, subject to applicable professional, legal, and administrative requirements.
You agree to provide accurate, current, and complete information when communicating with us or submitting forms. You also agree to update us if relevant information changes, including your contact information, insurance information, health history, medications, or other details that may affect your care.
By providing your contact information, you authorize Aurelia Dental Studio to contact you about your inquiry, appointments, care coordination, practice updates, billing matters, or administrative issues. Communications may include email, telephone calls, voicemail, or text messages, subject to applicable law and your consent where required. Standard carrier charges may apply for text messages or calls.
5. User Responsibilities and Prohibited Conduct
You agree to use our website and online services only for lawful purposes and in a manner consistent with these Terms. You are responsible for your own conduct and for any information you submit through our website or to our practice electronically.
You agree not to misuse the website or online services. Prohibited conduct includes, without limitation, attempting to access systems or data without authorization, interfering with website security or functionality, submitting false or misleading information, impersonating another person, using automated tools to scrape or harvest information, transmitting malware or harmful code, or using the website in a way that violates any law or third-party right.
You also agree not to post or transmit content that is unlawful, threatening, abusive, defamatory, obscene, discriminatory, invasive of privacy, infringing, or otherwise objectionable. We may restrict or block access to the website, decline to respond to communications, or take other appropriate action if we believe you have violated these Terms or used our services improperly.
6. Payments, Insurance, and Financial Information
Information on the website about fees, insurance, financing, payment options, or promotions is provided for general convenience and may change without notice. Any estimate of cost, insurance coverage, or patient responsibility is not a guarantee of final charges or benefits. Actual costs may depend on your examination, diagnosis, treatment plan, insurance coverage, deductibles, co-payments, limitations, exclusions, and other factors.
If we make online payment options available, you agree to provide accurate payment information and authorize the applicable payment processor or provider to process your payment. Payment processing may be handled by third-party service providers subject to their own terms and privacy practices. We do not control those providers and are not responsible for their independent services except as required by applicable law.
You remain responsible for charges for dental services, products, missed appointments, or other amounts owed according to our financial policies and any applicable patient agreements. Insurance submission or estimated benefits do not relieve you of responsibility for balances not paid by an insurer, unless otherwise required by law or agreed in writing.
7. Intellectual Property
The website and its content, including text, images, graphics, logos, design elements, page layouts, educational materials, and other materials, are owned by or licensed to Aurelia Dental Studio or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may view the website for your personal, non-commercial use in connection with learning about our practice or services.
You may not copy, reproduce, modify, distribute, display, publish, create derivative works from, sell, or exploit any website content without our prior written permission, except as permitted by applicable law. You may not use the name Aurelia Dental Studio, related logos, or other branding in a way that suggests sponsorship, endorsement, affiliation, or approval without our written authorization.
If you submit comments, reviews, testimonials, feedback, suggestions, or other non-confidential materials to us, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display those materials for business purposes, subject to applicable privacy, healthcare, advertising, and professional rules. We will not use protected health information publicly without appropriate authorization where required by law.
8. Third-Party Services and Links
Our website may reference or integrate third-party services, such as scheduling tools, payment processors, map services, analytics providers, social media platforms, review sites, patient portals, or educational resources. These services may be operated by independent third parties and may have their own terms, privacy policies, security practices, and data collection methods.
We provide third-party links or integrations for convenience only. We do not control, endorse, or guarantee third-party websites, content, products, services, or practices. Your use of third-party services is at your own risk and may be subject to separate agreements between you and the third party.
You should review the terms and privacy notices of any third-party service before using it or providing information. We are not responsible for any loss, damage, delay, error, privacy issue, or other harm arising from your use of third-party websites or services, except to the extent liability cannot be excluded under applicable law.
9. Privacy and Health Information
Your privacy is important to us. Information collected through our website and communications may include contact details, appointment preferences, messages, device information, and other data you choose to provide. In some circumstances, information you provide may relate to your health or dental care. Our handling of personal information is described in our privacy notices and, where applicable, our health information privacy practices.
Dental practices in the United States may be subject to federal and state privacy laws, including the Health Insurance Portability and Accountability Act and related rules when protected health information is involved. Website data, marketing data, or other information may also be subject to other privacy laws depending on the context. If applicable, California residents may have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, including rights to know, delete, correct, and limit certain uses of personal information, subject to exceptions.
You should not submit highly sensitive information through general website forms unless the form specifically requests it and you are comfortable using that method. While we use reasonable safeguards, no online transmission or storage system can be guaranteed completely secure.
10. Disclaimers
The website and online services are provided on an as-is and as-available basis. To the fullest extent permitted by law, Aurelia Dental Studio disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation.
We strive to provide accurate and useful information, but we do not guarantee that website content is complete, current, error-free, or applicable to your specific circumstances. Dental information can change, and individual needs vary. You should consult a qualified dental or medical professional for advice about your personal health.
We do not guarantee that the website will be free of viruses, malware, security vulnerabilities, or harmful components. You are responsible for using appropriate security tools and practices when accessing the internet and using electronic communications.
11. Limitation of Liability and Indemnification
To the fullest extent permitted by law, Aurelia Dental Studio, its owners, providers, employees, contractors, agents, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, service interruption, or other intangible losses arising out of or related to your use of or inability to use the website or online services.
To the fullest extent permitted by law, our total liability for claims arising from or related to the website or these Terms will not exceed the greater of one hundred U.S. dollars or the amount you paid directly to us for use of the online service giving rise to the claim, excluding amounts paid for clinical dental services unless the claim directly relates to those services and applicable law provides otherwise.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you. Nothing in these Terms is intended to limit liability for professional negligence, willful misconduct, or other liability that cannot be limited under applicable law.
You agree to indemnify and hold harmless Aurelia Dental Studio and its owners, providers, employees, contractors, agents, and affiliates from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising from your violation of these Terms, misuse of the website, submission of inaccurate information, infringement of third-party rights, or violation of applicable law.
12. Governing Law, Disputes, and Contact
These Terms are governed by the laws of the State of New York and applicable federal law, without regard to conflict of law principles. Unless otherwise required by law, any dispute arising out of or relating to these Terms or your use of the website will be brought in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction and venue of those courts.
Before filing a claim, you agree to contact us and attempt to resolve the matter informally. We will make reasonable efforts to address concerns submitted in good faith. This informal process does not prevent either party from seeking urgent injunctive relief or taking action where legal deadlines require prompt filing.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect, and the invalid provision will be interpreted or replaced to the extent permitted by law to achieve its original purpose. Our failure to enforce any provision is not a waiver of our right to enforce it later.
For questions about these Terms, please contact Aurelia Dental Studio at hello@aureliadentalstudio.com or by mail at 520 Madison Avenue, Suite 1800, New York, NY 10022, US.